Store Policies
Refund & Exchange
We keep the after-purchase experience clear and simple. Please read the terms below before requesting a refund or exchange.
Refund and Exchange Policy
- Exchange requests are accepted within 14 days from receiving the order when the item is unused and in original condition.
- Washed, worn, altered, or damaged items after delivery cannot be exchanged or refunded.
- Please keep your order number and clear product photos ready when contacting support.
Shipping and Delivery
- Delivery time depends on the governorate and area after order confirmation.
- Shipping fees appear during checkout and may vary by address.
- If an order is refused or the customer is unreachable, shipping fees may still apply.
Important Notes
- Colors may vary slightly because of lighting or screen settings.
- Please review the size chart before confirming your order to reduce exchange needs.
- Support reviews each case and confirms next steps before arranging any exchange pickup.